Refund policy
Last updated: 28.July 2025
At Suskin, we stand behind the quality and craftsmanship of our pieces. Each item is made to be lived with, worn in, and loved for years — but if something isn’t quite right, we offer simple and fair returns and exchanges.
Returns & Exchanges
You’re welcome to request a return or exchange within 14 days of receiving your order.
To be eligible, items must be:
- Unused and unworn
- In original condition
- Returned in original packaging, with all tags attached
We do not accept returns on:
- Final sale items
- Items damaged due to misuse
How to Start a Return
To initiate a return or exchange, email us at suskin@suskin.is with your order number and reason for return. We'll provide return instructions within 1–2 business days.
Note: Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once we receive your return, we’ll inspect it and notify you of approval. If approved, your refund will be issued to your original payment method within 7 business days.
Important: Original shipping fees are non-refundable. Refund processing times may vary depending on your payment provider.
Exchanges
If you’d like to exchange your item for a different size or style, follow the same return process. We recommend placing a new order once your return is confirmed, as we cannot guarantee availability.
Faulty or Incorrect Items
If you received the wrong item, or your order arrived damaged or faulty, please contact us at suskin@suskin.is within 7 days of receiving it.
We’ll make it right — either with a replacement or a full refund, and we’ll cover all related shipping costs.
Shipping & Delivery
We aim to process and ship all orders within 1–3 business days, Monday through Friday. Once your order is on its way, you’ll receive a shipping confirmation email with a tracking link.
Please note: As a small independent brand, we don’t operate with fixed delivery windows. Shipping times may vary based on your location, the time of year, and your local postal service.
If you're ordering for a specific occasion or have a delivery concern, feel free to contact us — we’ll do our best to support you.
Duties & Taxes
International orders may be subject to customs duties or import taxes. These fees are the customer’s responsibility and are not included at checkout.
Cancellations
If you need to cancel your order, please contact us within 24 hours. If your order hasn’t shipped yet, we’ll cancel it and issue a full refund.
Questions?
We’re here to help — just reach out:
Email: suskin@suskin.is